Refund policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with our refund policy.

Initiating a Return:

• Return requests must be initiated within 7 days of receiving your order.
• To initiate a return, please contact our customer support team at support@splendas.com with your order number and a brief description of the issue.

Eligibility for a Return:

• Returns are only accepted in the case of damage or quality issues. We do not accept returns for reasons other than product defects.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Required Information:

To complete your return, we require the following:

• Receipt or proof of purchase.
• Clear photographic evidence of the damaged or defective item.

Refund Process:

Once your return request is approved and received, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Shipping Costs:

Shipping costs associated with the original purchase are non-refundable.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@splendas.com. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Splendas. We appreciate your trust in our products and services.